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Return to shopLast updated May 28 2025
1 Need to send something back?
We understand—sometimes an item just isn’t right. You have up to 180 days from the day the package reaches you to start a return or ask for an exchange.
| How to launch a return | What to include |
|---|---|
| 1. Open our Contact Us page or email [email protected] | • Name on the order • Order number • Clear description of the issue • Photos that show the problem • Tell us whether you’d like a replacement or a refund |
Tip: The more detail you send, the faster we can sort things out.
2 Return Eligibility at a Glance
| Item status | Accepted? |
|---|---|
| Regular-priced merchandise | ✅ Yes, within 180 days |
| Sale / clearance items | ❌ No |
| Customised items after design work is approved | ❌ No (unless faulty) |
| Condition | Must be unwashed, unworn, tags attached, in original packaging, and accompanied by your receipt |
We cannot accept responsibility for customer-supplied errors (misspellings, low-resolution images, incorrect product choices, etc.). Please double-check your order before you click “Pay.”
3 Return Shipping & Fees
Return cost: 0.00 $ – that’s right, returning a damaged or defective product costs you nothing.
For all other eligible returns, you pay only the carrier’s postage; we don’t add restocking fees.
4 Step-by-Step Procedure
- Wait for approval – once our team reviews your request, we’ll email the authorised return address.
- Pack it right – drop a print-out of your purchase confirmation inside the parcel.
- Ship – use your local post office or any tracked courier. Email the tracking number to [email protected].
- Confirmation – when the parcel hits our warehouse, you’ll receive an arrival notice.
- Inspection & decision – we’ll inspect the goods within 2-3 business days and email you the refund or replacement verdict.
- Refunds travel back to your original payment method; banks usually post them within 5-10 business days.
- Replacements ship on our Standard service at no extra charge.
5 Need Help?
Andre Ross – Mdigic
Address: 3631 Cape Cod Dr, Las Vegas, NV, 89122, United States Of America
Phone: +1 (857) 420-5595
Support hours: Mon–Fri, 9:00 a.m.–6:30 p.m. EST (GMT-05:00)
Email: [email protected]
Customer happiness powers everything we do—reach out and we’ll make it right.