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Return to shopLast revised May 28 2025
1 Quick Eligibility Checklist
| Window | Action | Cost to You |
|---|---|---|
| 0 – 24 hours after checkout | Cancel the entire order by emailing [email protected] | Free |
| Delivery → 180 days | Ask for a return or refund if the item is damaged, incorrect, or not as described | Return cost: 0.00 $ when the fault is ours (damage, defect, wrong item). For all other approved returns, We cover outbound postage only. |
| After 180 days | Return / refund requests are no longer accepted | — |
2 Exchanges vs. Cancellations
Exchanges for ordering errors (size, design, quantity, etc.) are not possible.
If you spot a mistake, cancel the order within 24 hours and place a fresh one with the correct details. Our support team can guide you through the quick-cancel process.
3 Return & Refund Criteria
✅ We refund or replace when:
- Your parcel arrives broken or visibly damaged
- The product’s design, size, or material differs from what you ordered
- You receive the wrong item
- There’s a significant mismatch with the description or images on mdigic.com
❌ We cannot refund or replace when:
- The item has been worn, washed, altered, or de-tagged
- Damage stems from customer misuse or alteration
- Only minor, repairable thread issues exist
- 180 days have passed since delivery
4 How to File a Claim
- Email [email protected] (or use the Contact Us page) with:
- Order number & purchaser name
- Photos or video of the issue
- Shipping label or courier receipt
- Brief description + whether you want a refund or replacement
- Our team replies within 2-3 business days with eligibility and the authorised return address (if required).
- Ship the item back only after approval. Include a print-out of your purchase confirmation and email us the tracking number.
Mdigic ships Monday – Friday, 9:00 a.m.–6:30 p.m. Eastern Time (GMT-05:00).
5 Refund Timeline
| Stage | Typical Time |
|---|---|
| Package reaches our warehouse | Same-day scan & email receipt |
| Quality inspection | 2-3 business days |
| Refund issued to original payment method | Within 2 business days after approval |
| Bank or card processor posts funds | Usually 5-10 business days (contact your bank if it runs past 15 days) |
Original outbound shipping fees are refunded in full on approved claims.
6 Important Notes
- Keep your return tracking slip; we are not liable for parcels lost in transit back to us.
- Returned goods remain your responsibility until they arrive at our Las Vegas warehouse in original condition and packaging.
- Ineligible, late or non-compliant returns will be declined and may be shipped back to you at your expense.
7 We’re Here to Help
Andre Ross – Mdigic
3631 Cape Cod Dr, Las Vegas NV 89122, USA
📧 [email protected] ☎ +1 (857) 420-5595
🕘 Support hours: Mon–Fri, 9:00 a.m.–6:30 p.m. EST
Your satisfaction drives us—reach out any time, and we’ll make things right.