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Return to shopEffective — May 28 2025
Head Office (for all privacy matters)
Andre Ross – Mdigic
Address: 3631 Cape Cod Dr, Las Vegas, NV, 89122, United States Of America
Phone: +1 (857) 420-5595
Support hours: Mon–Fri, 9:00 a.m.–6:30 p.m. EST (GMT-05:00)
Email: [email protected]
1 Why should I read this?
Because it tells you what data we collect, why we collect it, how we use it, and how you can stay in control.
| Topic | 5-Second Take |
|---|---|
| What do we collect? | Name, contact details, order & payment info, device data. No “special category” data (health, religion, etc.). |
| Where does it come from? | 👉 You (checkout, e-mails, live-chat) 👉 Cookies/analytics 👉 Trusted third-party partners |
| What do we do with it? | Fulfil your orders, run our store, fight fraud, stay in touch, meet legal duties |
| Do we sell it? | Never. We share only with services that help us operate (e.g., payment gateways, shipping carriers). |
| Your rights | Access • Rectify • Erase • Port • Object • Restrict processing |
| How to use those rights | E-mail us – we reply within 30 days. |
2 Where this Notice applies
- Website: https://mdigic.com and any sub-domains displaying this Notice
- Sales channels: Checkout pages, support tickets, social media DMs, events or promos linked to Mdigic
If you choose not to provide the data we request, some Services (like placing an order or receiving support) may not work.
3 The Data We Collect
| Category | Examples | Legal Basis* |
|---|---|---|
| Identity & Contact | Name, postal address, phone, e-mail | Contract |
| Order & Payment | Items bought, amounts, billing details (card tokens only) | Contract • Legal obligation |
| Device & Usage | IP, browser type, referral URL, pages viewed, clicks | Legitimate interest |
| Marketing Preferences | Opt-in status, campaign engagement | Consent |
* Under US and international privacy laws (GDPR, CCPA, etc.).
We do not knowingly collect data from children under 16. If you believe a minor has provided information, let us know and we’ll delete it.
4 How & Why We Use Your Data
- Order fulfilment – process payments, create shipping labels, send tracking links.
- Customer support – verify identity, troubleshoot, issue refunds / returns (see our Shipping, Return & Refund pages for more).
- Security & fraud prevention – monitor suspicious activity, blacklist bad actors.
- Marketing (opt-in only) – send product news, discount codes, satisfaction surveys.
- Legal compliance – maintain tax records, respond to lawful requests from authorities.
We keep data as long as necessary for the purpose collected, then securely delete or anonymise it (typical retention: tax records 7 yrs, support tickets 3 yrs, marketing consents until you opt-out).
5 Sharing & International Transfers
| With whom | Why |
|---|---|
| Payment processors (e.g., Stripe, PayPal) | Charge your card, detect fraud |
| Shipping partners (USPS, DHL, EMS, local posts) | Print labels, deliver orders |
| Cloud & analytics providers | Secure hosting, traffic insights |
| Law enforcement or regulators | When legally compelled |
Some partners operate outside the USA. Where required, we use standard contractual clauses or equivalent safeguards to protect your data.
6 Your Privacy Controls
- Access / Copy: Ask for a file of the data we hold.
- Correction: Fix inaccurate details.
- Deletion: “Right to be forgotten” (unless we must keep it for legal reasons).
- Portability: Receive your data in a machine-readable format.
- Opt-out of marketing: Every promo email has an unsubscribe link; one click and you’re off the list.
- Do-Not-Track / Cookie choices: Adjust your browser or our cookie banner settings at any time.
To exercise any right, email [email protected] with the subject “Privacy Request” or use our online form. We’ll verify your identity and respond within 30 days (10 days for marketing opt-outs).
7 Cookies & Similar Tech
Cookies help us remember what’s in your cart, keep you logged in, and see which pages are popular. You may refuse non-essential cookies via the banner; essential cookies can’t be turned off because they run the site.
8 Changes to This Notice
We may update this Privacy Notice to reflect changes in law or how we operate. Major revisions will be announced on our homepage and, where required, by email. The “Effective” date at the top tells you when it last changed.
9 Still Have Questions?
Drop us a line any time at [email protected] or call +1 (857) 420-5595 (Mon–Fri, 9 a.m.–6:30 p.m. EST).
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?”
Edition: May 28 2025
Welcome to the small-print that’s actually readable! Below you’ll find every point from our Table of Contents, expanded into plain-English explanations of what happens to your data when you shop with Mdigic.
1. What information do we collect?
| Category | Examples (non-exhaustive) | Where it comes from |
|---|---|---|
| Identity & contact | Name, shipping/billing address, e-mail, phone | Checkout forms, support chats |
| Order & payment | Items bought, order number, masked card token, refund history | Payment gateway, our store database |
| Device & usage | IP address, browser type, pages viewed, clicks, cookies | Your browser & our analytics tools |
| Marketing choices | Newsletter opt-in state, promo-code use | Signup tick-box, email engagement |
2. How do we process your information?
We use your data only when there’s a lawful reason:
| Purpose | Legal basis* |
|---|---|
| Process & ship orders, provide tracking, handle returns/refunds | Contract |
| Authenticate log-ins, prevent fraud, secure the website | Legitimate interest |
| Send service e-mails (order receipts, shipment updates) | Contract |
| Send marketing e-mails or texts (optional) | Consent |
| Keep financial records for the IRS & other regulators | Legal obligation |
*As recognised by GDPR, CCPA and equivalent US privacy rules.
3. When and with whom do we share your personal information?
| Recipient | Reason for access | Safeguard |
|---|---|---|
| Payment processors (e.g. Stripe, PayPal) | Charge your card, screen fraud | PCI-DSS compliance |
| Shipping carriers (USPS, DHL, EMS, local posts) | Print labels, deliver parcels | Label data deleted after 18 months |
| Cloud hosts & analytics (AWS, Google Analytics) | Keep the site running, see traffic trends | Data minimised & pseudonymised |
| Authorities (courts, tax offices) | Only if legally compelled | We verify every request |
We never sell or rent your data—period.
4. Do we use cookies and other tracking technologies?
Yes.
- Essential cookies keep your cart alive and secure checkout.
- Analytics cookies tell us which pages are popular.
- Marketing cookies (only if you say yes) let us show relevant ads later.
Via the banner on your first visit you can: Accept all, Reject non-essential, or Fine-tune.
5. How long do we keep your information?
| Data set | Retention rule |
|---|---|
| Order & tax records | 7 years (IRS requirement) |
| Support tickets & chat logs | 3 years after last contact |
| Marketing consent logs | Until you unsubscribe + 2 years |
| Analytics data | 26 months, then aggregated |
When a retention limit expires, we delete or irreversibly anonymise the data.
6. Do we collect information from minors?
Mdigic is not directed at children under 16. We do not knowingly collect their data. If you think we have done so, email us and we’ll erase it.
7. What are your privacy rights?
| Right | What it means | How to use it |
|---|---|---|
| Access | Get a copy of the data we hold | Email us or use our web form |
| Rectification | Fix wrong or outdated info | Same as above |
| Erasure | Ask us to delete data we no longer need | — |
| Restriction | Pause certain processing | — |
| Portability | Receive data in .CSV/JSON | — |
| Opt-out | Stop marketing e-mails/SMS | Click “unsubscribe” or tell support |
We respond within 30 days (10 days for marketing opt-outs).
8. Controls for Do-Not-Track features
Some browsers send a DNT signal. Our site honours it by automatically disabling analytics and marketing cookies unless you actively opt-in.
9. Do United States residents have specific privacy rights?
Yes. If you live in California, Colorado, Connecticut, Utah, Virginia (and similar states adopting privacy laws), you can also:
- Request a list of categories of personal information disclosed for “business purposes.”
- Opt-out of “targeted advertising” cookies.
- Appeal if we refuse a request.
We won’t discriminate (price, quality, or availability) for exercising these rights.
10. Do we make updates to this notice?
Absolutely. Major changes will appear on our homepage and—in certain cases—arrive by e-mail. The version date at the top tells you the latest revision.
11. How can you contact us about this notice?
Andre Ross – Mdigic
Address: 3631 Cape Cod Dr, Las Vegas, NV, 89122, United States Of America
Phone: +1 (857) 420-5595
Support hours: Mon–Fri, 9:00 a.m.–6:30 p.m. EST (GMT-05:00)
Email: [email protected]
Thanks for reading! Your trust powers our store—and your data stays yours.