Effective — May 28 2025

Head Office (for all privacy matters)
Andre Ross – Mdigic
Address: 3631 Cape Cod Dr, Las Vegas, NV, 89122, United States Of America
Phone: +1 (857) 420-5595
Support hours: Mon–Fri, 9:00 a.m.–6:30 p.m. EST (GMT-05:00)
Email: [email protected]


1 Why should I read this?

Because it tells you what data we collect, why we collect it, how we use it, and how you can stay in control.

Topic5-Second Take
What do we collect?Name, contact details, order & payment info, device data. No “special category” data (health, religion, etc.).
Where does it come from?👉 You (checkout, e-mails, live-chat) 👉 Cookies/analytics 👉 Trusted third-party partners
What do we do with it?Fulfil your orders, run our store, fight fraud, stay in touch, meet legal duties
Do we sell it?Never. We share only with services that help us operate (e.g., payment gateways, shipping carriers).
Your rightsAccess • Rectify • Erase • Port • Object • Restrict processing
How to use those rightsE-mail us – we reply within 30 days.

2 Where this Notice applies

  • Website: https://mdigic.com and any sub-domains displaying this Notice
  • Sales channels: Checkout pages, support tickets, social media DMs, events or promos linked to Mdigic

If you choose not to provide the data we request, some Services (like placing an order or receiving support) may not work.


3 The Data We Collect

CategoryExamplesLegal Basis*
Identity & ContactName, postal address, phone, e-mailContract
Order & PaymentItems bought, amounts, billing details (card tokens only)Contract • Legal obligation
Device & UsageIP, browser type, referral URL, pages viewed, clicksLegitimate interest
Marketing PreferencesOpt-in status, campaign engagementConsent

* Under US and international privacy laws (GDPR, CCPA, etc.).

We do not knowingly collect data from children under 16. If you believe a minor has provided information, let us know and we’ll delete it.


4 How & Why We Use Your Data

  1. Order fulfilment – process payments, create shipping labels, send tracking links.
  2. Customer support – verify identity, troubleshoot, issue refunds / returns (see our Shipping, Return & Refund pages for more).
  3. Security & fraud prevention – monitor suspicious activity, blacklist bad actors.
  4. Marketing (opt-in only) – send product news, discount codes, satisfaction surveys.
  5. Legal compliance – maintain tax records, respond to lawful requests from authorities.

We keep data as long as necessary for the purpose collected, then securely delete or anonymise it (typical retention: tax records 7 yrs, support tickets 3 yrs, marketing consents until you opt-out).


5 Sharing & International Transfers

With whomWhy
Payment processors (e.g., Stripe, PayPal)Charge your card, detect fraud
Shipping partners (USPS, DHL, EMS, local posts)Print labels, deliver orders
Cloud & analytics providersSecure hosting, traffic insights
Law enforcement or regulatorsWhen legally compelled

Some partners operate outside the USA. Where required, we use standard contractual clauses or equivalent safeguards to protect your data.


6 Your Privacy Controls

  • Access / Copy: Ask for a file of the data we hold.
  • Correction: Fix inaccurate details.
  • Deletion: “Right to be forgotten” (unless we must keep it for legal reasons).
  • Portability: Receive your data in a machine-readable format.
  • Opt-out of marketing: Every promo email has an unsubscribe link; one click and you’re off the list.
  • Do-Not-Track / Cookie choices: Adjust your browser or our cookie banner settings at any time.

To exercise any right, email [email protected] with the subject “Privacy Request” or use our online form. We’ll verify your identity and respond within 30 days (10 days for marketing opt-outs).


7 Cookies & Similar Tech

Cookies help us remember what’s in your cart, keep you logged in, and see which pages are popular. You may refuse non-essential cookies via the banner; essential cookies can’t be turned off because they run the site.


8 Changes to This Notice

We may update this Privacy Notice to reflect changes in law or how we operate. Major revisions will be announced on our homepage and, where required, by email. The “Effective” date at the top tells you when it last changed.


9 Still Have Questions?

Drop us a line any time at [email protected] or call +1 (857) 420-5595 (Mon–Fri, 9 a.m.–6:30 p.m. EST).

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. DO WE COLLECT INFORMATION FROM MINORS?
  7. WHAT ARE YOUR PRIVACY RIGHTS?
  8. CONTROLS FOR DO-NOT-TRACK FEATURES
  9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  10. DO WE MAKE UPDATES TO THIS NOTICE?
  11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?”

Edition: May 28 2025

Welcome to the small-print that’s actually readable! Below you’ll find every point from our Table of Contents, expanded into plain-English explanations of what happens to your data when you shop with Mdigic.


1. What information do we collect?

CategoryExamples (non-exhaustive)Where it comes from
Identity & contactName, shipping/billing address, e-mail, phoneCheckout forms, support chats
Order & paymentItems bought, order number, masked card token, refund historyPayment gateway, our store database
Device & usageIP address, browser type, pages viewed, clicks, cookiesYour browser & our analytics tools
Marketing choicesNewsletter opt-in state, promo-code useSignup tick-box, email engagement

2. How do we process your information?

We use your data only when there’s a lawful reason:

PurposeLegal basis*
Process & ship orders, provide tracking, handle returns/refundsContract
Authenticate log-ins, prevent fraud, secure the websiteLegitimate interest
Send service e-mails (order receipts, shipment updates)Contract
Send marketing e-mails or texts (optional)Consent
Keep financial records for the IRS & other regulatorsLegal obligation

*As recognised by GDPR, CCPA and equivalent US privacy rules.


3. When and with whom do we share your personal information?

RecipientReason for accessSafeguard
Payment processors (e.g. Stripe, PayPal)Charge your card, screen fraudPCI-DSS compliance
Shipping carriers (USPS, DHL, EMS, local posts)Print labels, deliver parcelsLabel data deleted after 18 months
Cloud hosts & analytics (AWS, Google Analytics)Keep the site running, see traffic trendsData minimised & pseudonymised
Authorities (courts, tax offices)Only if legally compelledWe verify every request

We never sell or rent your data—period.


4. Do we use cookies and other tracking technologies?

Yes.

  • Essential cookies keep your cart alive and secure checkout.
  • Analytics cookies tell us which pages are popular.
  • Marketing cookies (only if you say yes) let us show relevant ads later.

Via the banner on your first visit you can: Accept all, Reject non-essential, or Fine-tune.


5. How long do we keep your information?

Data setRetention rule
Order & tax records7 years (IRS requirement)
Support tickets & chat logs3 years after last contact
Marketing consent logsUntil you unsubscribe + 2 years
Analytics data26 months, then aggregated

When a retention limit expires, we delete or irreversibly anonymise the data.


6. Do we collect information from minors?

Mdigic is not directed at children under 16. We do not knowingly collect their data. If you think we have done so, email us and we’ll erase it.


7. What are your privacy rights?

RightWhat it meansHow to use it
AccessGet a copy of the data we holdEmail us or use our web form
RectificationFix wrong or outdated infoSame as above
ErasureAsk us to delete data we no longer need
RestrictionPause certain processing
PortabilityReceive data in .CSV/JSON
Opt-outStop marketing e-mails/SMSClick “unsubscribe” or tell support

We respond within 30 days (10 days for marketing opt-outs).


8. Controls for Do-Not-Track features

Some browsers send a DNT signal. Our site honours it by automatically disabling analytics and marketing cookies unless you actively opt-in.


9. Do United States residents have specific privacy rights?

Yes. If you live in California, Colorado, Connecticut, Utah, Virginia (and similar states adopting privacy laws), you can also:

  • Request a list of categories of personal information disclosed for “business purposes.”
  • Opt-out of “targeted advertising” cookies.
  • Appeal if we refuse a request.

We won’t discriminate (price, quality, or availability) for exercising these rights.


10. Do we make updates to this notice?

Absolutely. Major changes will appear on our homepage and—in certain cases—arrive by e-mail. The version date at the top tells you the latest revision.


11. How can you contact us about this notice?

Andre Ross – Mdigic
Address: 3631 Cape Cod Dr, Las Vegas, NV, 89122, United States Of America
Phone: +1 (857) 420-5595
Support hours: Mon–Fri, 9:00 a.m.–6:30 p.m. EST (GMT-05:00)
Email: [email protected]


Thanks for reading! Your trust powers our store—and your data stays yours.

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