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Return to shopLast updated May 28 2025
Below you’ll find lightning-round answers to the things shoppers ask us most. Tap a section to expand the details.
🛒 Shopping
| Question | Answer |
|---|---|
| How do I find a product fast? | Use the 🔍 Search bar at the top of any page, or explore the drop-down categories in the main menu. |
| Is there a wish-list? | Yes! Hit “♡ Save to Wish-List” on any product page. Saved items live under My Account › Wish-List. |
| How can I tell if something is in stock? | The product page shows live status: • In Stock → green “Add to Cart” button • Out of Stock → greyed button + “Notify Me” email sign-up |
| Do I need an account to buy? | No—guest checkout is welcome. Creating an account simply lets you track orders, store addresses, and unlock member-only promos. |
💳 Payment
| Question | Answer |
|---|---|
| Which payment methods do you take? | Visa, Mastercard, American Express, Discover, major debit cards, and PayPal. |
| Is checkout secure? | Yes. Mdigic runs on 256-bit SSL and is fully PCI-DSS compliant—card details are encrypted end-to-end. |
| Where do I enter a coupon? | On the cart page or during Step 2 of checkout, paste your code into “Coupon / Gift Card” and click Apply. |
| My payment failed—now what? | An on-screen message and email will explain why. Double-check card info or try another method. Still stuck? Email [email protected] and we’ll troubleshoot. |
🚚 Shipping & Delivery
| Question | Answer |
|---|---|
| When will my order ship? | We process payments Mon–Fri, 9 AM–6:30 PM EST. Orders placed before 5 PM EST usually enter our queue the same day. |
| What shipping options do you offer? | • Standard: Handling 1–7 biz days ➜ Transit 7–20 biz days ($4.99) • Fast: Handling 1–2 biz days ➜ Transit 10–15 biz days ($14.99) Most mainland-US parcels arrive 4–9 biz days after dispatch. |
| Do you ship everywhere? | We currently ship to the 48 contiguous U.S. states only (sorry, Alaska-Hawaii-Puerto Rico & APO/FPO are not yet covered). |
| How do I track my package? | When your label prints, we email a tracking link. It can take 3–7 days for the carrier’s first scan to appear—hang tight! |
🔄 Order Changes & Cancellations
| Question | Answer |
|---|---|
| Can I cancel or edit my order? | Yes—free within 24 hours of purchase. Email [email protected] or use Contact Us with subject “Cancel/Change Order ”. After 24 hours the items move to production and can’t be altered. |
| I mistyped my address—help! | Let us know ASAP. Once a parcel leaves our Las Vegas hub we can’t reroute it; returned packages may incur a re-shipping fee. |
↩️ Returns & Exchanges
| Question | Answer |
|---|---|
| What’s the return window? | 180 days from the delivery date for most non-sale, unworn items with tags. |
| How do I start a return? | 1️⃣ Email [email protected] or open a ticket on Contact Us. 2️⃣ We send a prepaid label (for defective/incorrect items) and instructions. 3️⃣ Slip the invoice in the box and drop it with the carrier. |
| Who pays return shipping? | Return cost: $0.00 on approved claims — Mdigic covers it for damaged, defective, wrong-item, or first-time size/color swaps. |
| Can I swap sizes? | Absolutely—one free size or color exchange per order. Contact support with the new variant; we ship the replacement once the original is on its way back. |
| When do I get my refund? | We inspect returns within 2–3 biz days of arrival. Approved refunds hit your original payment method within 5–10 biz days (bank timetables may vary). |
❓ Still Need Help?
| Hours | Mon – Fri, 9 AM – 6:30 PM EST |
| [email protected] | |
| Phone | +1 (857) 420-5595 |
| Andre Ross – Mdigic 3631 Cape Cod Dr, Las Vegas, NV 89122, USA |
Whether it’s product advice or tracking hiccups, our customer-service squad is just a click or call away. We love turning question marks into happy exclamation points!